FAQ
How can I contact Wynlight?
You can email us at support@wynlight.com — our friendly customer service team will be happy to help you with anything you need!
Do you ship worldwide?
Yes, we proudly ship worldwide.
Where do you ship from?
We ship directly from our main fulfillment centers in Hong Kong and Shenzhen, depending on stock availability.
Can I change or cancel my order?
As we process orders as quickly as possible, any change or cancellation requests must be made within 12 hours of placing your order.
After this time, your order will already be in processing and cannot be changed.
Once received, your order can still be returned for a full refund.
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, and PayPal.
When will my order be processed?
All orders are handled and shipped from our warehouse between Monday and Friday.
Orders are processed within 1–3 business days and shipped the following day.
Please allow extra time during holidays or sale periods.
How long will it take to receive my order?
Due to high demand, shipping usually takes 2–4 weeks depending on your location.
You’ll receive a tracking number once your order is on its way.
What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you are eligible for a full refund.
Will I be charged customs or taxes?
All prices on our site are tax-free, which means you may be required to pay import duties or taxes once your order arrives in your country.
These charges are determined by your local customs office and are the customer’s responsibility.
We are not responsible for delays caused by customs.
How do I return an item?
Please contact us at support@wynlight.com with your order number, and our team will guide you through the return process.
What if the item I received is defective, incorrect, or damaged?
If you receive an item that’s incorrect, missing, or damaged, please email us right away with your order number and photos of the issue.
We’ll resolve the situation as quickly as possible.
When will I receive my refund?
All refunds are issued to your original form of payment.
If you paid by credit or debit card, the refund will be processed by your card-issuing bank within 7–10 business days after we receive your return or cancellation request.
If it takes longer, please contact your bank or card company for an update.
✨ Wynlight™ — Bring Fantasy to Your Room.